It is our goal to provide you with quality products that you are pleased to own. Fluidstyle accepts returns of unused merchandise within 14 days of purchase for refund or exchange. Buyer pays return shipping. Fluidstyle offers free shipping on defective items within 14 days of purchase. For Returns-please follow easy steps: 1)email us with your return information;return@fluidstyle.com include product description and reason for return. please include if you would like exchange or refund. 2)mail product back to us..best if done with delivery confirmation! 3)once we receive your item, refund will be issued immediately via paypal. We love our customers and will do our best to resolve any issues, so don't stress! If you would like to know more about a piece before you purchase it, feel free to contact us at customerservice@fluidstyle.com Please remember fluidstyle designers make their designs by hand, which means you own a unique product,these pieces are not mass produced but made with care and passion!